To make a long story short I paid an extra 0 for violations that happened at random and never even got any reason why they happened along with the fact they were never reported to the state. Yes I'm guilty never argued it also never hit or killed anyone or anything. drug threw the courts for a year then applying for a blow box that is mandatory. They said even though you don't drink the machine can violate you and lock you out. They are complete arrogants when you ask them a question. Don't use Smart Start or their installers for any type work or business matters. The installer Camper City told me that cares for this there he can't call them. Is all up to you and a form on the Smart Start website to fill out to get your money back. They will not help you out or reimburse you in any way, no matter was the situation. You know when you can tell when I company really cares about its customers? I'll give it to them, they've somehow made a company that is nothing more than a legal scam.Wait another month for them to decide if I can have something that is mandatory. Get treated like dirt through registry, my insurance company that I'm going to cancel then court **. it's only been 3 days so far now I need to pay for a new battery clamp they broke and I'm not allowed to disconnect power or pay more. So if you need work done on your vehicle you get to pay a mechanic to sit on hold all day? Had enough of your scams stupid Canadian government. Remember if you're part of a scam company as Camper City in Horn Lake MS. I say this about Camper City because they know that Smart Start rips people off but they do their dirty work installing and taking your money. Getting the device off of your car will be near impossible. Nearly 2 years of experience with this machine has taught me that if I don't get the head unit replaced, it's 100% going to give me a violation. (Which, yes I had to pay to clear the code.) So last month between servicing appointments, I stopped at the shop at told them my analysis time was getting really long and I would like to have the head unit replaced. They insist I must have used mouth wash, which I did not. After an hour on the phone, mostly waiting, I was told to find a credit card and the situation would be reviewed in the next 3 days! It only took a few hours for an email to say that I have been reimbursed as a COURTESY to my Smart Start account. It cost every time you take it back even if it was not your fault. Last month, I noticed that the time it was taking to analyze my breaths were getting longer and longer again. If they say I have to keep this in for another 4 months minimum... About 5 minutes later, on my way to the service station, the same thing!It has told me to blow, and then no beep buzzing or anything. I thought it was the first car I had it in, and it was a standard car, I almost ran an old couple over trying to pull over to blow... The unit displays your appointment date as a reminder. How can it pass you two mins later fail you 2 mins later pass you. no matter what, how or why your device malfunctioned.I had it removed placed in an automatic and had have nothing but issues. Had to jump thru phone hoops to get a restart code. If you get a lockout for missing an appointment you shouldn't blame the company. It's simply a government mandated money scam that makes an entire enterprise off of people who are going through a rough time and are in trouble with the law, no matter your criminal history, how many times you have offended, or anything having to do with the ethical treatment of humans. With no help for people getting their money taken as a man holding a gun to your back??
Right now it's on lock cause I lost my job call and told they didn't care. She took them to the hospital end it up cutting my kid's finger to let everything out.
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They tell me that I need to provide them with a bank statement. Then they make one up the n.m so you don't get reimbursed. dates if it's in the days of that month you should be able to do it when you have many. I have multiple video of me blowing normal and it constantly saying abort pump, tampered device, violation lockout... Most people won't take the time to review a good experience, A lot of the negative reviews seem to be from individuals directing anger over their situation towards this company. So if you have a VIOL or a lockout, they don't care about why, or if there is a question or an issue you have to call and talk to the miserable desk people who literally must just get yelled at and put people on hold all day long.
I tell them I don't have a statement because it's a brand new prepaid card. I have to pawn something in the middle of the month just to pay and cost 50$ more. I have had the device for one month and now need the 3rd service done on it too in which the device is at fault for malfunctioning. I was given some flexibility in scheduling appointments for calibration. All the vendor does is ask you for , they reset your device and send you on your way...
I had to take it back three times in one month and the month is not over yet. If no alcohol is present why can't they give you a code to release it, instead of having to take it back to be service. If something goes wrong with their system, their go-to excuse is "probably a battery or charging system problem in the car." I've had numerous false positives and "WARN"s, unit not recognizing the car is on, longer and longer analyzing times, last winter it would take over 60 seconds for the screen to even come on when the key was in the "on" position. I will be going there tomorrow to see what they tell me, considering I requested a new head unit FOR this very reason, AND have video of the entire fiasco. The Smart Start device is causing my family to not make a living by false violations. However, an hour later I try to start it and it says violation, makes me wait two minutes and then passes.